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Shipping Policy

You are a valued customer. Our goal is your satisfaction with out service. Thank you for reviewing our Shipping Policy.

WHERE DO YOU SHIP TO?
Outback 365 ships within the lower 48 states. If you are in Alaska or Hawaii and wish to place an order, please send us your request/questions to: OB365customerservice@gmail.com.

HOW MUCH DOES IT COST?
All items include FREE SHIPPING within the lower 48 States!
See Return Policy for additional shipping cost information.

WHO WILL DELIVER MY PURCHASE?

We use a variety of carriers depending on the size and weight of your item(s).
We use UPS, FedEx, USPS and is some cases a Large Truck delivery service.*

NOTE:
*Large Truck Skid Shipping: Products shipped by large truck will have the Designation of "LT" or "LTL"
Due to size, quantity or weight restrictions, some packages must be shipped by Large Truck.
  • Delivery time for LT shipping may range from 5 - 12 business days; a tracking number will be emailed to you within 3 days of placing your order.
  • The Carrier will contact the customer directly to schedule a delivery time. Delivery must be within 48 hours of initial contact otherwise storage fees will apply.
  • These deliveries are scheduled on week days only.
  • When the driver arrives with the shipment it is the customers responsibility to assist or make arrangements for one or more persons to assist in offloading your shipment. (Most shipments can be unloaded directly off the back of the truck.
  • If the customer is unable to assist or requires a lift-gate service, the shipping company can provide a lift-gate truck, which will transport the packages, unassisted from the back deck of the truck to the curbside for a $65.00 - $100.00 fee.
  • UNDER NO CIRCUMSTANCE SHOULD YOU REFUSE A FURNITURE SHIPMENT. Take delivery, we will set up a carrier to pick up your furniture. Refusing a shipment will result in addition charges for which we would like to avoid.


HOW LONG DOES IT TAKE?

Depending on your purchase, this could vary greatly.
Shipping furniture will take longer than normal and if you choose specialty fabric, it will take additional time.
Normal Shipping: You should receive your purchase between 5 - 10 business days.*
Shipping Furniture:** You should receive your purchase between 5 - 15 business days.*

* Holidays, weather, other unforeseen issues including additional handling time could add days to your deliver.


CAN I TRACK MY ORDER?
Outback 365 will send you an email with your shipping and tracking information.

Please feel free to contact us at OB365customerservice@gmail.com with questions.